Privacy Policy

Prime Clinical Nursing Pty Ltd

Effective Date: 01 June 2026
Last Updated: 01 June 2026

Prime Clinical Nursing Pty Ltd ("Prime Clinical Nursing", "we", "our", or "us") is committed to protecting the privacy, dignity, and confidentiality of all participants, families, representatives, employees, contractors, and visitors who interact with our services.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information in accordance with the:

Privacy Act 1988 (Cth)
Australian Privacy Principles (APPs)
NDIS Practice Standards
NDIS Code of Conduct
Relevant Queensland and Commonwealth legislation

1. Who We Are

Prime Clinical Nursing Pty Ltd is a Queensland-based provider of community nursing, disability support, and NDIS-related services focused on delivering safe, person-centred care that promotes independence, dignity, and quality of life.

Business Details:

Prime Clinical Nursing Pty Ltd
ABN: 71 694 515 609
Address: 6 Pioneer Street, Coomera, QLD 4209
Phone: 1300 757 880
Website: primeclinicalnursing.com.au

2. Information We Collect

We may collect personal information necessary to provide our services and comply with legal obligations.

This may include:

Personal Information

Full name
Date of birth
Gender
Residential address
Postal address
Email address
Phone numbers
Emergency contacts

Health Information

Medical history
Health conditions
Diagnoses
Medication information
Clinical assessments
Care plans
Progress notes
Allied health reports
Hospital discharge summaries

NDIS Information

NDIS Number
Funding details
Plan information
Support coordination details
Service agreements
Goals and outcomes

Employment Information

For employees, contractors, and applicants:

Resume and qualifications
Professional registrations
Police checks
NDIS Worker Screening Checks
Payroll information
Employment history

3. How We Collect Information

Information may be collected through:

Referral forms
Website enquiry forms
Telephone conversations
Emails
Service agreements
Clinical assessments
Meetings and consultations
Support coordinators
Family members or authorised representatives
Healthcare professionals
Government agencies

Where practical, we collect information directly from the individual concerned.

4. Why We Collect Information

We collect personal information to:

Deliver services and supports
Develop care plans
Conduct nursing assessments
Manage participant safety
Meet NDIS requirements
Communicate with participants and representatives
Coordinate services with healthcare providers
Manage complaints and incidents
Process payments and claims
Recruit and manage employees
Comply with legal obligations

5. Website Information

When visiting our website, we may collect:

IP address
Browser type
Device information
Pages visited
Time spent on pages
Referral sources

This information helps us improve website functionality, accessibility, security, and user experience.

Our website may use:

Cookies
Analytics tools
Security monitoring tools

Users may disable cookies through their browser settings.

6. Online Forms and Referrals

Information submitted through our website forms is encrypted during transmission using Secure Socket Layer (SSL) technology.

Information collected through online forms may be stored within secure systems, including:

Microsoft 365
SharePoint
OneDrive
Approved business management systems
Secure email platforms

Only authorised personnel may access this information.

7. How We Store and Protect Information

Prime Clinical Nursing takes reasonable steps to protect personal information against:

Loss
Misuse
Unauthorised access
Unauthorised disclosure
Alteration
Destruction

Security measures include:

Multi-Factor Authentication (MFA)
Password-protected systems
Access controls
Staff confidentiality obligations
Secure cloud storage
Antivirus and cybersecurity controls
Regular system updates and backups

8. Disclosure of Information

We will only disclose personal information where:

You have provided consent.
Disclosure is required to provide services.
Disclosure is required by law.
There is a serious threat to health or safety;
Required by the NDIS Commission or other regulatory authority.

Information may be shared with:

General Practitioners
Specialists
Allied Health Providers
Hospitals
Support Coordinators
Plan Managers
NDIS representatives
Emergency services
Government agencies

We only disclose information necessary for the intended purpose.

9. Overseas Disclosure

Prime Clinical Nursing aims to store information within Australia wherever reasonably practicable.

Some software providers may utilise overseas infrastructure or data centres.

Where overseas disclosure occurs, we will take reasonable steps to ensure appropriate privacy protections are maintained.

10. Accessing and Correcting Your Information

You may request access to your personal information at any time.

You may also request corrections if you believe information is:

Inaccurate
Outdated
Incomplete
Irrelevant
Misleading

Requests should be submitted in writing.

We will respond within a reasonable timeframe.

11. Retention of Records

Prime Clinical Nursing retains records in accordance with:

NDIS requirements
Privacy legislation
Healthcare record retention requirements
Employment legislation

Records will be securely destroyed or de-identified when no longer required.

12. Participant Consent

By engaging our services, participants consent to the collection, use, and disclosure of information reasonably necessary to provide services and comply with legal obligations.

Participants may withdraw consent where legally permissible; however, this may affect our ability to provide services.

13. Children's Privacy

Where services are provided to children or young people, information may be collected from:

Parents
Legal guardians
Authorised representatives
Healthcare professionals

Prime Clinical Nursing is committed to safeguarding children and protecting their privacy.

14. Complaints About Privacy

If you believe your privacy has been breached, you may contact us directly.

We will:

Investigate the complaint
Respond within a reasonable timeframe
Take corrective action where required

If you are not satisfied with the outcome, you may contact:

Office of the Australian Information Commissioner (OAIC)

Office of the Australian Information Commissioner

Phone: 1300 363 992

15. Changes to This Privacy Policy

Prime Clinical Nursing may update this Privacy Policy from time to time to reflect:

Legislative changes
Operational changes
Technology changes
Service improvements

The latest version will always be available on our website.

Contact Us

Prime Clinical Nursing Pty Ltd

Address: 6 Pioneer Street, Coomera, QLD 4209
Phone: 1300 757 880
Email: admin@primeclinicalnursing.com.au
Website: primeclinicalnursing.com.au

If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact us, and we will be happy to assist.

This Privacy Policy should be published on the website footer and linked from all enquiry, referral, and contact forms to support NDIS, Privacy Act, and website compliance requirements.