PRIME CLINICAL NURSING PTY LTD
Terms and Conditions of Service
Business Name: Prime Clinical Nursing Pty Ltd
ABN: 71 694 515 609
Address: 6 Pioneer Street, Coomera, QLD 4209
1. Introduction
These Terms and Conditions govern the provision of services by Prime Clinical Nursing Pty Ltd ("Prime Clinical Nursing", "we", "us", or "our") to participants, clients, nominees, guardians, authorised representatives, and other persons receiving services from us ("Participant", "you", or "your").
By engaging our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
2. Our Commitment
Prime Clinical Nursing is committed to delivering safe, professional, person-centred, and evidence-based healthcare and disability support services that promote independence, dignity, choice, and quality of life.
Our services are delivered in accordance with:
NDIS Practice Standards
NDIS Code of Conduct
Australian Privacy Principles
AHPRA Professional Standards
Workplace Health and Safety legislation
Applicable Commonwealth and Queensland legislation
3. Services Provided
Prime Clinical Nursing may provide services including, but not limited to:
Community Nursing Care
High Intensity Daily Personal Activities
Medication Administration
Complex Wound Management
Complex Bowel Care
Diabetes Management
Enteral Feeding and Management
Severe Dysphagia Support
Stoma Care
Tracheostomy Management
Urinary Care Management
Ventilator Management
Subcutaneous Injections
Daily Living Supports
Community Participation Supports
Transport Assistance
Life Skills Development
Household Tasks
Employment and Community Access Supports
Services are subject to staff availability, participant eligibility, risk assessment outcomes, and service agreements.
4. Service Agreements
Before commencing services, participants may be required to enter into a Service Agreement outlining:
Agreed supports
Schedule of supports
Pricing arrangements
Participant responsibilities
Provider responsibilities
Cancellation arrangements
Where a conflict exists between these Terms and Conditions and a signed Service Agreement, the Service Agreement shall prevail.
5. Participant Rights
Participants have the right to:
Be treated with dignity and respect.
Receive safe and quality services.
Exercise choice and control.
Access information about services provided.
Make complaints without fear of reprisal.
Have their privacy protected.
Be involved in decisions affecting their care.
Access an advocate or support person.
6. Participant Responsibilities
Participants agree to:
Treat staff respectfully.
Provide accurate information regarding their health and support needs.
Maintain a safe environment for service delivery.
Notify us of changes to circumstances, contact details, or support requirements.
Pay invoices when due, where applicable.
Comply with agreed service arrangements.
Prime Clinical Nursing reserves the right to suspend or discontinue services where safety risks cannot be adequately managed.
7. Fees and Charges
Service fees are charged in accordance with:
Current NDIS Pricing Arrangements and Price Limits; or
Private service agreements; or
Other agreed funding arrangements.
Applicable charges may include:
Direct support services
Nursing services
Travel charges
Report writing
Assessments
Administrative fees were permitted
All fees are inclusive or exclusive of GST as required by Australian taxation legislation.
8. Invoicing and Payment
Invoices may be issued:
Weekly
Fortnightly
Monthly
Upon completion of services
Payments may be made by:
Direct Debit
Electronic Funds Transfer (EFT)
Credit Card
Other approved methods
Overdue accounts may result in suspension of services following reasonable notice.
9. Cancellations
Participants are requested to provide at least 48 hours' notice for cancellations.
Where insufficient notice is provided, cancellation fees may apply in accordance with:
NDIS Pricing Arrangements
Service Agreement terms
Applicable funding rules
No cancellation fees will be charged where exceptional circumstances apply.
10. Privacy and Confidentiality
Prime Clinical Nursing is committed to protecting personal and health information.
We collect, store, use, and disclose information only where:
Required to deliver services;
Required by law;
Authorised by the participant or their representative.
Information may be stored electronically using secure systems, including Microsoft 365, SharePoint, OneDrive, and approved clinical management systems.
Participants may request access to their personal information in accordance with applicable privacy legislation.
11. Data Security
Prime Clinical Nursing implements reasonable administrative, technical, and physical safeguards to protect information from:
Unauthorised access
Disclosure
Loss
Misuse
Alteration
While we take reasonable steps to secure information, no electronic system can be guaranteed completely secure.
12. Clinical Care and Risk Management
Participants acknowledge that healthcare services may involve inherent risks.
Prime Clinical Nursing will:
Conduct assessments where required.
Maintain clinical governance processes.
Monitor incidents and risks.
Escalate clinical concerns appropriately.
Refer participants to emergency or specialist services when necessary.
Participants should seek immediate emergency assistance by calling 000 where urgent medical attention is required.
13. Complaints and Feedback
Prime Clinical Nursing welcomes complaints, compliments, and feedback.
Complaints may be submitted:
By email
By telephone
Through our website
In writing
Verbally to staff
Complaints will be managed fairly, confidentially, and without discrimination.
Participants may also contact the NDIS Quality and Safeguards Commission if they are not satisfied with the outcome of a complaint.
14. Incident Management
Prime Clinical Nursing maintains an Incident Management System in accordance with NDIS requirements.
Incidents involving:
Injury
Abuse
Neglect
Exploitation
Restrictive practices
Other reportable incidents
will be managed and reported in accordance with legislative requirements.
15. Workplace Health and Safety
Participants agree to provide a reasonably safe environment for staff.
Prime Clinical Nursing may suspend services where:
Violence is threatened or occurs.
Illegal activities are present.
Unsafe conditions exist.
Risks cannot be mitigated.
16. Intellectual Property
All website content, logos, policies, forms, educational materials, branding, and documentation remain the intellectual property of Prime Clinical Nursing Pty Ltd unless otherwise stated.
No material may be reproduced without written permission.
17. Limitation of Liability
To the maximum extent permitted by law:
Prime Clinical Nursing shall not be liable for indirect, incidental, special, or consequential damages.
Liability is limited to the value of services provided, where permitted by law.
Nothing in these Terms excludes rights that cannot legally be excluded under Australian Consumer Law.
18. Service Suspension or Termination
Prime Clinical Nursing may suspend or terminate services where:
Fees remain unpaid.
Safety concerns exist.
Services fall outside our scope.
False or misleading information has been provided.
There is a serious breach of these Terms and Conditions.
Reasonable notice will generally be provided unless immediate action is required for safety reasons.
19. Continuous Improvement
Prime Clinical Nursing maintains a commitment to continuous improvement and regularly reviews:
Service quality
Clinical governance
Risk management
Complaints and feedback
Participant outcomes
Feedback from participants and stakeholders assists us in improving our services.
20. Amendments
Prime Clinical Nursing reserves the right to update these Terms and Conditions from time to time.
Updated versions will be published on our website and made available upon request.
21. Governing Law
These Terms and Conditions are governed by the laws of Queensland, Australia.
Any disputes arising under these Terms shall be subject to the jurisdiction of the Queensland courts.
Contact Us
Prime Clinical Nursing Pty Ltd
Address: 6 Pioneer Street, Coomera, QLD 4209
Phone: 1300 757 880
Website: primeclinicalnursing.com.au
Email: admin@primeclinicalnursing.com.au
By engaging our services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.
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Days Open: Monday - Friday
After Hours Details: To be arranged
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